The words you choose shape how people hear you, by Ruth Oji

Why vague language undermines your authority—and what to do about it Imagine a senior manager presenting quarterly results to the executive team. Her data are solid, and her analysis is sound. But every few sentences, she says something like: “We had some problems with vendor compliance, and people were not happy about the delays.” Later, over […] The post The words you choose shape how people hear you, by Ruth Oji appeared first on Vanguard News .